FAQ

Frequently Asked Questions (FAQ)
Welcome to our FAQ section. Below you’ll find answers to the most common questions about shopping with Perfume Empire.

Ordering & Payment
Q: Are your perfumes authentic?
A: Yes — we only sell 100% genuine, brand-new designer perfumes sourced from authorized distributors and brand owners.

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping information, and receive exclusive offers.

Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, and other secure payment options shown at checkout.

Shipping & Delivery
Q: Where do you ship?
A: We currently ship within the United States. For international shipping, please check availability at checkout or contact us directly.

Q: How long does shipping take?
A: Standard shipping typically takes 2–5 business days after your order is processed depending on your location. Expedited options may be available at checkout.

Q: How much does shipping cost?
A: Always Free Shipping within the contiguous United States.

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log into your account to track delivery status.

Returns & Exchanges
Q: What's your return policy?
A: We offer free returns within 30 days of delivery.

Q: What if my order arrives damaged?
A: If your package arrived damaged, please contact us within 48 hours of delivery and we’ll arrange a prompt replacement or refund.

Products & Authenticity
Q: Why are your prices lower than department stores?
A: We source directly from trusted distributors and buy in bulk, allowing us to offer genuine designer perfumes at competitive prices.

Q: What’s the difference between Eau de Parfum (EDP) and Eau de Toilette (EDT)?
A: Eau de Parfum contains a higher concentration of fragrance oils and lasts longer, while Eau de Toilette is lighter and more refreshing.

Q: Do you sell tester bottles or samples?
A: Occasionally we may offer official tester bottles (brand new, never used, sometimes without caps or retail boxes). Availability will be noted on the product page.

Customer Service & Accounts
Q: How can I contact customer service?
A: You can reach us by email at sales@perfume-empire.com for a prompt response.

Q: Can I cancel or change my order after placing it?
A: We process orders quickly, but if you contact us within a short window after checkout, we may be able to make changes. Please reach out immediately with your order number.

Promotions & Rewards
Q: Do you offer coupons?
A: We always offer the best prices online every day, so you’ll always find exceptional value without needing coupon codes.